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Servicing existing LTC policies

A personalized approach to support you and your clients

You want to work with a company that makes it easy to do business. That’s why we provide service support over the phone, as well as access to online information and tools around the clock.

Services for clients

  • Our toll-free service line is staffed by experienced customer service representatives
    • 7 a.m. - 6 p.m. CT Monday – Thursday
    • 7 a.m. - 4:30 p.m. CT Friday
  • Dedicated processing specialists respond quickly to clients’ requests and needs
  • MyAccount is our website for clients to easily access their hybrid life/long-term care (LTC) policies. Once registered, they can make premium payments, update personal information, view policy values and more.

Tools for you

Our secured site for financial professionals provides you with tools to serve your clients and manage your business, including:

Certificate with seal of approval

Policy documents

View communications we send to clients, including annual policy reviews, transaction confirmations and payment statements

document icon

Online forms library

Convenient search and filter fields allow you to find the service forms you need

Have a question or need assistance?

Contact your hybrid life/long-term care service team today! 

1-800-328-6124, option 2

Access LTC resources

Access these tools and more on our site for financial professionals.

Register for access

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For financial professional use only. Not for use with the public. This material may not be reproduced in any way where it would be accessible to the general public.

DOFU 11-2020